Once you have dropped your parcel off at the Post Office, please allow some time for your item to reach our warehouse. Our top tip is to keep a note of your tracking number, that way you can track your order and see when it reaches us.
When your return arrives, it will be processed by our returns warehouse within 2-3 business days.
Once processed, the refund will show in your account within 2-5 business days, depending on your financial institution.*
If you feel concerned about the progress of your refund, please get in touch with our Customer Experience team here.
Please ensure that you provide us with your order number and return tracking number as this will allow us to assist you quicker.
*Please note that with any Public Holidays, there will be an additional 1-2 business days for your return to be processed.