We send regular tracking emails to keep you updated throughout your purchase journey. For Express Delivery orders, you will receive an automated notification (via email or SMS) once your order has been dispatched.
We currently use two couriers for all New Zealand orders so if your tracking number does not work for the Courier-Post portal, please use the SEKO portal.
Only received part of your order?
We ship from multiple warehouses. You'll receive separate tracking emails and shipping times will vary depending on the location it has been dispatched from.
If you haven't received your order by the estimated delivery date, contact the Customer Experience team below and we'll help track it down.
P.S Don’t forget to check your spam. Our emails sometimes end up there!