We're incredibly sorry to hear about this! If you've received the incorrect item, please follow the below steps.
- Head to our Returns Portal
- Follow the steps and select your reason for return (dispatch error)
- Upload 3 photos to show the issue (product label, shoebox label and item(s) received)
- Hit submit. Our Kicks Team will review your claim
- If approved, you'll be sent a follow up email with further details