We’re sorry to hear that your item may have a manufacturing fault! We recommend the following, depending on whether you shopped online or in-store.
I purchased the item online
Please submit your item for assessment via our Returns Portal HERE and choose ‘Faulty’ as your return reason. You will be prompted to provide images of the item, clearly showing the fault and product from all angles. If your item is deemed faulty, you'll be issued a full refund. Please note, we cannot facilitate exchanges online.
I purchased the item at a Platypus store
Feel free to visit any of our Platypus stores, along with proof of purchase or order number, and speak to a manager for an assessment. If the item is deemed faulty, the manager can help you with a refund or exchange, pending stock availability. View our store locator HERE.