If your item has a manufacturing fault or haven't held up as well as they should, please let us know!
I purchased the item online
Reach out to our Kicks Team here for a faulty assessment. You will be prompted to provide images of the item, clearly showing the fault and product from all angles. If your item is deemed faulty, we'll issue you a full refund.
I purchased the item at a Platypus store
Feel free to visit any of our Platypus Shoes stores, along with proof of purchase or order number (begins with PLATNZ), and speak to a manager for an assessment. If the item is deemed faulty, the manager can help you with a refund or exchange, pending stock availability. View our store locator here.