Sometimes we have an influx of customers all hoping to order the same item which results in stock fluctuations. This means that not all orders can be fulfilled.
If you have received an email letting you know that your order being oversold, unfortunately, our team was unable to fulfill part of or the entirety of your order.
When this happens, please be assured that your money has been refunded to your original payment method and can take anywhere from 3 - 5 business days to show back in your account.
Our Terms & Conditions cover our oversell policy under section 4. Orders, Pricing & Availability - Platypus Shoes reserves the right to accept or reject your order for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order.