If you would like to avoid postage fees, you are welcome to head into your local store and return the item in person,
as long as you meet the below return conditions.
Please note that we are unable to facilitate PayPal returns in-store. You can check out our Returns Policy
for more information.3 simple conditions for a successful return:
To return to our online store:
- Ensure you meet our 3 simple conditions for successful returns.
- Contact our Customer Experience Team here to organise a return.
- Pack your return in another carton or satchel to protect the original packaging.
- Print off a shipping label and attach it to the package.*
- Drop off the parcel at your nearest post office.
*Please note We reserve the right to reject any returns that do not meet these requirements.
Please allow time for your return to reach our warehouse. This time may vary depending on your location.
If approved, refunds are processed by our returns warehouse within 2-3 business days.
Once processed, the refund will show in your account within 2-5 business days, depending on your financial institution.
Please note that with any Public Holidays, there will be an additional 1-2 business days for your return to be processed.