Do you need a hand with sizing, stock or a product recommendation? Our Product experts are available to help! Give us a call on 0800 752 897 and press option 1.
We stand by our INFIKNIT product. So much that we are guaranteeing it for life. No catch. If it rips, tears, or develops a hole, we’ll send you a new pair or give you a refund.* If you have an issue, please contact our Customer Experience team here and provide the following information:
- Your original order number or date of purchase and the store you purchased from
- Photos of all the information on the inside cuff of the sock
- Clear close-up photo of the problem areas in the sock
- Photo of the entire pair.
Please note that this is only valid for INFIKNIT products. The easiest way to determine whether or not your item is part of the Infiknit collection is that there will be a logo on the inside cuff of the sock.
What's next?
Our Customer Experience team will review your claim and get back to you as soon as possible. If approved, we will offer an online refund or a replacement pair in the same style. If this style is no longer available, then we will offer a pair of your choice of equal value.
*Please note that any evidence of deliberate damage or tampering will result in declining of the claim.