Products & Store
General Information
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How can I get in contact?
Need to reach out to our Customer Experience team? Click the "contact us" button below and our team will be on hand to assist you with your enquiry.
Alternatively, you can also check out our Help Centre for more information.
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Where should I direct my compliment?
We're so glad you've had a great experience shopping with us!
We love feedback (especially the positive kind) so we can't wait to hear what you have to say.
Hit up the Customer Experience team here and we'll make sure your compliment is passed on to the right people.
Select “Feedback” as the type of enquiry to let us know!
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Where should I direct my complaint?
We're sorry that you haven't had the best experience shopping with us.
We are constantly looking to improve and grow, so your feedback is incredibly valuable to us. We want to know where we can do better.
Please reach out to our Customer Experience team here.
Select “Feedback” as the type of enquiry to let us know what’s going on.
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I’m an influencer - can we collaborate?
Due to the current climate conditions, unfortunately, we aren't looking to expand our current influencer and collaboration portfolio. We apologise for the inconvenience!
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Do you stock any vegan products?
Yes, we do! We stock both vegan and non-vegan products at Platypus.
If you’re looking to purchase any cruelty-free products, simply head over to the search bar at the top of the page and type in ‘vegan’. This will bring up our vegan range.
Alternatively, you can browse our vegan range here.Any further questions? Feel free to get in contact with our Customer Experience team below.
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Where is the nearest store?
Need to find your nearest store? Head over to our store locator!
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Size Guides
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What size should I wear if the shoe isn't available in half sizes?
We normally recommend sizing up to the next whole size for our shoes. However, every person does fit differently into our products. You can check out our size guide for more information!
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How does unisex sizing work?
Unisex sizing follows the Men’s size curve.
Sizing will vary between each brand; as we understand sizing can be quite tricky, we would recommend using the size selector which is located on each product page.
Select a size and you can toggle between Men’s/Women’s/UK/EU to find your size conversion. Please note, the relevant manufactured size will be displayed upon checkout.
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Adidas Sizing
Please find sizing specific to Adidas below:
UNISEX
US MENS 3 4 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 13 14 15 16 US WOMENS 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 12.5 13 UK 2.5 3.5 4 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12.5 13.5 14.5 15 EU 35 36 36.5 37.5 38 38.5 39.5 40 40.5 41.5 42 42.5 43 44 44.5 45.5 46 47.5 48 49.5 50.5 51.5 MENREAD FULL ARTICLE
WOMENUS 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 UK 3.5 4.5 5.5 6.5 7.5 8.5 9.5 10.5 11.5 12.5 13.5 14.5 15 16 17 EU 36 37.5 38.5 40 41.5 42.5 44 45.5 46.5 48 49.5 50.5 51.5 52.5 53.5 US 4 5 6 7 8 9 10 11 12 UK 2.5 3.5 4.5 5.5 6.5 7.5 8.5 9.5 10.5 EU 35 36 37.5 38.5 40 41.5 42.5 44 45.5 KIDS - TODDLERUS 2 3 4 5 6 7 8 9 10 UK 1 2 3 4 5.5 6.5 7.5 8.5 9.5 EU 16 17 18 19 20 22 23.5 25 26 27 KIDS - YOUTHUS 10 11 12 13 1 2 3 4 5 6 7 UK 9.5 10.5 11.5 12.5 13.5 1.5 2.5 3.5 4.5 5.5 6.5 EU 27 28.5 30 31 32 33.5 35 36 37.5 38.5 -
Nike Sizing
Please find sizing specific to Nike below:UNISEX
US MENS 4 5 6 7 8 9 10 11 12 13 14 US WOMENS 5.5 6.5 7.5 8.5 9.5 10.5 11.5 12.5 13.5 14.5 15.5 UK 3 4 5 6 7 8 9 10 11 12 13 EU 36 37 38 40 41 42.5 44 45 46 47.5 48.5 MEN
US 5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 12.5 13 13.5 14 15 UK 4 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 12.5 13 14 EU 37 38 38.5 40 40.5 41 42 42.5 43 44 44.5 45 45.5 46 47 47.5 48 48.5 49.5 WOMENUS 4 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 13 UK 2 2.5 3 3.5 4 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10.5 EU 35 35.5 36 36.5 37.5 38 38.5 39 40 40.5 41 42 42.5 43 44 44.5 45.5 KIDS - YOUTHUS 1 1.5 2 3 3.5 4 4.5 5 5.5 6 6.5 7 8 9 10 10.5 11 12 13 UK 13.5 1 1.5 2.5 3 3.5 4 4.5 5 5.5 6 6.5 7.5 8.5 9.5 10 10.5 11.5 12.5 EU 32 33 33.5 35 35.5 36 36.5 37.5 38 38.5 39 40 41 42.5 27 27.5 28 29.5 31 KIDS - TODDLERREAD FULL ARTICLEUS 4 5 6 7 8 9 10 UK 3.5 4.5 5.5 6.5 7.5 8.5 9.5 EU 19.5 21 22 23.5 25 26 27 -
Vans Sizing
Please find sizing specific to Vans below:Please note: All Vans are listed in unisex sizing.
UNISEX
US MENS
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
US WOMENS
2.5
3.5
4.5
5.5
6.5
7.5
8.5
9.5
10.5
11.5
12.5
UK
13
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
KIDS - TODDLERUS 3 4 5 6 7 8 9 10 1 UK 2.5 3.5 4.5 5.5 6.5 7.5 8.5 9.5 0.5 EU 18 19 21 22 23.5 24.5 25.5 26.5 16 KIDS - YOUTHREAD FULL ARTICLEUS 10 11 12 13 1 2 3 4 5 6 7 UK 9.5 10.5 11.5 12.5 13.5 1.5 2.5 3 4 5 6 EU 26.5 27.5 29 30.5 31.5 32.5 34 35 36.5 38 39 -
Dr. Martens Sizing
Please find sizing specific to Dr. Martens below:
Dr.Martens are listed by default in UK sizing, you can toggle between USA and EU conversions though. UNISEXUS MENS 4 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 12.5 13 13.5 14 14.5 15 15.5 16 17 US WOMENS 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 UK 3 3.5 4 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 12.5 13 13.5 14 14.5 15 16 EU 36 36.5 37 37.5 38 38.5 39 40 41 41.5 42 42.5 43 44 45 45.5 46 46.5 47 47.5 48 48.5 49.5 50 51 51 MENUS 4 5 6 7 7.5 8 9 10 10.5 11 12 13 14 UK 3 4 5 6 6.5 7 8 9 9.5 10 11 12 13 EU 36 37 38 39 40.5 41 42 43 44 45 46 47 48 WOMENUS 5 6 7 8 8.5 9 10 11 UK 3 4 5 6 6.5 7 8 9 EU 36 37 38 39 40 41 42 43 KIDS - YOUTHUS 11 11.5 12 12.5 13 13.5 J5 J6 1 1.5 2 2.5 3 3.5 4 UK 10 10.5 11 11.5 12 12.5 4 5 13 13.5 1 1.5 2 2.5 3 EU 28 28.5 29 30 31 31.5 37 38 32 32.5 33 33.5 34 35 36 KIDS - TODDLERREAD FULL ARTICLEUS 4 4.5 5 5.5 6 6.5 7.5 8 8.5 9 9.5 10 UK 3 3.5 4 4.5 5 5.5 6.5 7 7.5 8 8.5 9 EU 19 19.5 20 21 21.5 22 23.5 24 25 26 26.5 27
Product Feedback
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How can I let you know if i’m not enjoying an item?
We value your honest feedback, whether it’s good or bad. It’s the only way we can improve our products and service.
Please get in touch with the Customer Experience team below.
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How can I let you know if i’m enjoying an item?
We’re always keen on positive feedback about our product! Feel free to hit up our social media channels to let people know you’re loving your item!
Alternatively, you can reach out to the Customer Experience team to pass on the good news!
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