How do I get in contact?
Our friendly Kicks Team is here to help. Click the "Contact Us" below to connect with the team.READ FULL ARTICLE
How do I join your mailing list?
Joining our mailing list will give you access to updates on new styles and campaigns, upcoming releases and competitions.
To sign up, scroll to the bottom of the website and enter your email address.
Important to note: Signing up to our mailing list is not the same as having an account. You can create an account here to save your purchase and return history.READ FULL ARTICLE
How can I provide feedback?
We value your honest feedback, whether it's good or bad. It helps us improve our products and service.
Follow this link to contact the team and let us know how you're enjoying your purchases or provide feedback on an in-store experience.
We look forward to hearing from you.READ FULL ARTICLE
Where is the nearest store?
Need to find your nearest store? Head over to our store locator!READ FULL ARTICLE
How can I apply for a job at Platypus?
Thanks for showing your interest in working for us!
We're always on the lookout for talented people to join our growing team!
If you'd like to work at Platypus Shoes, please head over to our careers page for more information on the benefits and available positions.
Thanks again and good luck!READ FULL ARTICLE
The item I want is out of stock?
If you can not add a size to the cart, and experience the message 'out of stock', then, unfortunately, we are sold out.
We recommend giving our Kicks Team a call on 0800 752 897 and press option 1 once prompted.READ FULL ARTICLE
Our team will be able to look into stock levels for you and check if one of our stores has any stock left.
Do you stock any vegan products?
Yes, we do! We stock a range of vegan shoes at Platypus.
If you’re looking to purchase any cruelty-free products, simply head over to the search bar at the top of the page and type in ‘vegan’. This will bring up our vegan range.
Alternatively, you can browse our vegan range here.
How can I tell if an item is in stock?
Our stock levels are constantly fluctuating, however, if an item is listed on the website it is generally in-stock.
If you want to check stock availability before purchasing, give our Kicks Team a call on 0800 752 897. Press option 1 once prompted. They'll be able to check if there is any stock left and even place an order securely over the phone for you.READ FULL ARTICLE
Alternatively, you can sign up to our mailing list to stay in the loop about any re-stocks. Head over to our website and scroll down to the bottom and enter in your email address.
Stance INFIKNIT Guarantee
We stand by our INFIKNIT product. So much that we are guaranteeing it for life. No catch. If it rips, tears, or develops a hole, we’ll send you a new pair or give you a refund.* If you have an issue, please contact our Customer Experience team here and provide the following information:
- Your original order number or date of purchase and the store you purchased from
- Photos of all the information on the inside cuff of the sock
- Clear close-up photo of the problem areas in the sock
- Photo of the entire pair.
Please note that this is only valid for INFIKNIT products. The easiest way to determine whether or not your item is part of the Infiknit collection is that there will be a logo on the inside cuff of the sock.
Our Kicks Team will review your claim and get back to you as soon as possible. If approved, we will offer an online refund or a replacement pair in the same style. If this style is no longer available, then we will offer a pair of your choice of equal value.
*Please note that any evidence of deliberate damage or tampering will result in declining of the claim.READ FULL ARTICLE
What is INFIKNIT and how does it work?
INFIKNIT is Stance's newest core innovation that guarantees durability for life! Each INFIKNIT sock contains a premium yarn construction that specifically targets areas of high friction for an all-new super strong standard in durability.
A few things to note.
- It is our most durable fibre to date
- Our socks are made of a proprietary blend of fibres that adds durability to areas that experience the most friction
- Products with INFIKNIT typically last longer than products without it.
We also offer a lifetime guarantee on these products. You can find more information about it here.READ FULL ARTICLE
How does unisex sizing work?
Unisex sizing follows the Mens size curve.
Sizing will vary between each brand. We understand sizing can be quite tricky so we recommend using the size selector which is located on each product page. If you already have an existing shoe in the same brand, that's usually a good indicator of the size!
Select a size and toggle between Men’s/Women’s/UK/EU to find your size conversion.
When purchasing an item from a unisex range or brand, your invoice will reflect the default US Men's size, so there is no need to be concerned that you've ordered the wrong size!
For example, you might be a US Womens 7 however it will show as US Mens 5 at the checkout and on your order confirmation. In this instance, a US Mens 5 is equivalent to a US Womens 7!
READ FULL ARTICLE
What are your size guides?
We have a comprehensive size guide for all your favourite brands to help you purchase the perfect size every time.
View the size guide here. You can use the left-hand menu to navigate through our brands and their size guides.READ FULL ARTICLE
How do I know what size I am?
If you're unsure of what size you are, you can simply click into the desired product and click on "View Size Chart". This will pull up the size chart for that particular brand.
We would recommend following this process for each pair of shoes you are thinking of buying as different shoes and brands can fit differently.
Please note that when you click into a product, it will automatically display in the default sizing for that particular shoe. You can select the drop-down button and convert the sizing over.