Do you work with any charitable organisations?
We’re privileged to work with some amazing brands and charities that are active in the community. Please keep an eye on our social media channels for opportunities to get involved.
If you or your organisation would like to collaborate with us, please contact firstname.lastname@example.org.
If we’d would like to pursue a relationship, we’ll be in touch with next steps.
Thanks again for expressing your interest.READ FULL ARTICLE
Can your products be recycled?
We’re absolutely committed to minimising environmental impact. It’s an important conversation to have and we understand that we have a long way to go.
Accent Group owns the Australasian distribution rights. Though we do not manufacture these products, we support the ethical sourcing and sustainability policies that the global manufacturer has in place.
Within our business, we’re actively working on ways to reduce waste and package our product responsibly. This includes (but is not limited to) the use of recyclable and/or biodegradable bags and driving in-store footwear recycling initiatives. We’re working closely with the ASGA (Australian Sporting Goods Association) who repurpose athletic footwear to create new products, such as gym mats, floors, and playgrounds.READ FULL ARTICLE
Do you promote equality and diversity?
Accent Group is committed to developing and maintaining an inclusive workplace that embraces and celebrates diversity. Our commitments include (but are not limited to) creating a great place of work that thrives on inclusion and respects and draws on the diverse backgrounds, experiences, knowledge, and skills of our people. Our Diversity & Inclusion Policy is available on our corporate website here. If you suspect or see instances of non-compliance with this policy, please contact our Customer Experience Team and we’ll investigate the matter.READ FULL ARTICLE
We’re also proud to work with a wide range of brands that celebrate individual expression and participate in cultural and social events. It’s a privilege to be able to use our platforms to connect with incredible people and organisations that raise awareness and support our community. Please keep an eye on our social media channels for opportunities to get involved.
What initiatives is Platypus working on to reduce environmental impact?
We’re absolutely committed to minimising environmental impact. It’s such an important conversation to have and we understand that we have a long way to go. From initiatives including using recyclable and/or biodegradable bags, to store-wide recycling practices and wholesale logistics consolidation. We are always trying to improve our practices to reduce carbon emissions.
With our stores, we're actively working on ways to reduce waste and package responsibly. This includes (but is not limited to), the use of recyclable and/or biodegradable bags and other initiatives such as driving in-store footwear recycling initiatives. We're also working closely with the Australian Sporting Goods Association (ASGA), which repurpose athletic footwear to create new products, such as gym mats, floors and playgrounds.
If you suspect or see instances of non-compliance with this policy, please let us know and we’ll ensure this is investigated.
READ FULL ARTICLE
We acknowledge that these are small steps on a long journey. Any ideas and feedback you have are truly valued and appreciated.
Does Platypus use child labour?
At Platypus Shoes, we are committed to operating responsibly and only want to work with suppliers who are dedicated to safe, ethical, and working conditions. Our Ethical Sourcing Policy is available here.READ FULL ARTICLE
This policy prohibits the use of forced, involuntary or child labour. We make sure that our suppliers are provided with this information, so they understand what’s expected if they want to work with us. If you suspect or see instances of non-compliance with this policy, please let us know and we'll ensure this is investigated.
Do you manufacture your products?
Accent Group and its related entities are distributors, with manufacturers are based all over the world. Quality, ethics, comfort, style are a priority - we ensure our products and external manufacturers live up to the Platypus Shoes standard.READ FULL ARTICLE
Though we do not manufacture these products, we support the ethical sourcing and sustainability policies that the global manufacturer has in place. If you see or suspect any instances of non-compliance, then please get in contact with our Customer Experience Team and we'll investigate the matter.
How do I get in contact?
Our friendly Kicks Team is here to help. Click the "Contact Us" below to connect with the team.READ FULL ARTICLE
How do I join your mailing list?
Joining our mailing list will give you access to updates on new styles and campaigns, upcoming releases and competitions.
To sign up, scroll to the bottom of the website and enter your email address.
Important to note: Signing up to our mailing list is not the same as having an account. You can create an account here to save your purchase and return history.READ FULL ARTICLE
How can I provide feedback?
We value your honest feedback, whether it's good or bad. It helps us improve our products and service.
Follow this link to contact the team and let us know how you're enjoying your purchases or provide feedback on an in-store experience.
We look forward to hearing from you.READ FULL ARTICLE
Where is the nearest store?
Need to find your nearest store? Head over to our store locator!READ FULL ARTICLE
How can I apply for a job at Platypus?
Thanks for showing your interest in working for us!
We're always on the lookout for talented people to join our growing team!
If you'd like to work at Platypus Shoes, please head over to our careers page for more information on the benefits and available positions.
Thanks again and good luck!READ FULL ARTICLE
The item I want is sold out, will there be a restock?
Yes, we occasionally receive restocks of short-run releases, however, we unfortunately won't be able to inform you if and when, we will be restocking in a specific style.
We recommend that you take advantage of our current in-stock range, and keep up to date with new releases and restocks by joining our mailing list. Simply scroll to the bottom of our website and enter your email address. You can also keep watch on our social media channels or on our blog here.
Additionally, you can add the style or size to your Wish List. Create an account and click the star icon on the product page and you will be notified if we get a restock.
Please note: that we don't have a preorder system and are unable to place single unit orders for sold out items.
Feel free to reach out to our Product team who can help you find something similar! Simply click the 'Contact Us' below.
Thanks for showing your interest, we have our fingers crossed for a restock for you in the near future!READ FULL ARTICLE
Do you stock any vegan products?
Yes, we do! We stock a range of vegan shoes at Platypus.
If you’re looking to purchase any cruelty-free products, simply head over to the search bar at the top of the page and type in ‘vegan’. This will bring up our vegan range. Alternatively, you can browse our vegan range here.
Under the Accent Group umbrella, Platypus offers Vegan and vegan-friendly styles.
Please note: Opting for canvas & natural rubber styles is a good way to go, but unfortunately (unless expressly marked ‘Vegan’), we can’t account for all materials used in the shoe. As an example, animal by-product traces can occasionally be found in glue.
How can I tell if an item is in stock?
Our stock levels are constantly fluctuating, however, if an item is listed on the website it is generally in-stock.
If you want to check stock availability before purchasing, give our Kicks Team a call on 0800 752 897. Press option 1 once prompted. They'll be able to check if there is any stock left and even place an order securely over the phone for you.READ FULL ARTICLE
Alternatively, you can sign up to our mailing list to stay in the loop about any re-stocks. Head over to our website and scroll down to the bottom and enter in your email address.
Stance INFIKNIT Guarantee
We stand by our INFIKNIT product. So much that we are guaranteeing it for life. No catch. If it rips, tears, or develops a hole, we’ll send you a new pair or give you a refund.* If you have an issue, please contact our Customer Experience team here and provide the following information:
- Your original order number or date of purchase and the store you purchased from
- Photos of all the information on the inside cuff of the sock
- Clear close-up photo of the problem areas in the sock
- Photo of the entire pair.
Please note that this is only valid for INFIKNIT products. The easiest way to determine whether or not your item is part of the Infiknit collection is that there will be a logo on the inside cuff of the sock.
Our Kicks Team will review your claim and get back to you as soon as possible. If approved, we will offer an online refund or a replacement pair in the same style. If this style is no longer available, then we will offer a pair of your choice of equal value.
*Please note that any evidence of deliberate damage or tampering will result in declining of the claim.READ FULL ARTICLE
What is INFIKNIT and how does it work?
INFIKNIT is Stance's newest core innovation that guarantees durability for life! Each INFIKNIT sock contains a premium yarn construction that specifically targets areas of high friction for an all-new super strong standard in durability.
A few things to note.
- It is our most durable fibre to date
- Our socks are made of a proprietary blend of fibres that adds durability to areas that experience the most friction
- Products with INFIKNIT typically last longer than products without it.
We also offer a lifetime guarantee on these products. You can find more information about it here.READ FULL ARTICLE
How does unisex sizing work?
Unisex sizing follows the Mens size curve.
Sizing will vary between each brand. We understand sizing can be quite tricky so we recommend using the size selector which is located on each product page. If you already have an existing shoe in the same brand, that's usually a good indicator of the size!
Select a size and toggle between Men’s/Women’s/UK/EU to find your size conversion.
When purchasing an item from a unisex range or brand, your invoice will reflect the default US Men's size, so there is no need to be concerned that you've ordered the wrong size!
For example, you might be a US Womens 7 however it will show as US Mens 5 at the checkout and on your order confirmation. In this instance, a US Mens 5 is equivalent to a US Womens 7!
READ FULL ARTICLE
What are your size guides?
We have a comprehensive size guide for all your favourite brands to help you purchase the perfect size every time.
View the size guide here. You can use the left-hand menu to navigate through our brands and their size guides.READ FULL ARTICLE
How do I know what size I am?
If you're unsure of what size you are, you can simply click into the desired product and click on "View Size Chart". This will pull up the size chart for that particular brand.
We would recommend following this process for each pair of shoes you are thinking of buying as different shoes and brands can fit differently.
Please note that when you click into a product, it will automatically display in the default sizing for that particular shoe. You can select the drop-down button and convert the sizing over.