Product

Need to reach out to our Customer Experience team? Click the "contact us" button below and our team will be on hand to assist you with your enquiry.

Alternatively, you can also check out our Help Centre for more information.

We're so glad you've had a great experience shopping with us!

We love feedback (especially the positive kind) so we can't wait to hear what you have to say.

Hit up the Customer Experience team here and we'll make sure your compliment is passed on to the right people. 

We're sorry that you haven't had the best experience shopping with us. 

We are constantly looking to improve and grow, so your feedback is incredibly valuable to us. We want to know where we can do better. 

Please reach out to our Customer Experience team here.

Due to the current climate conditions, unfortunately, we aren't looking to expand our current influencer and collaboration portfolio. We apologise for the inconvenience!

We value your honest feedback, whether it’s good or bad. It’s the only way we can improve our products and service.

Please get in touch with the Customer Experience team below.

We’re always keen on positive feedback about our product! Feel free to hit up our social media channels to let people know you’re loving your item!

Alternatively, you can reach out to the Customer Experience team to pass on the good news!

Our stock levels are constantly fluctuating, however, if an item is listed on the website it is generally in-stock.

If you want to check stock availability before purchasing, give our Kicks Team a call on 0800 752 897. Press option 1 once prompted. They'll be able to check if there is any stock left and even place an order securely over the phone for you.

Alternatively, you can sign up to our mailing list to stay in the loop about any re-stocks. Head over to our website and scroll down to the bottom and enter in your email address.

If you can not add a size to the cart, and experience the message 'out of stock', then, unfortunately, we are sold out.

We recommend giving our Kicks Team a call on 0800 752 897 and press option 1 once prompted. 

Our team will be able to look into stock levels for you and check if one of our stores has any stock left.

Yes, we do! We stock both vegan and non-vegan products at Platypus.

If you’re looking to purchase any cruelty-free products, simply head over to the search bar at the top of the page and type in ‘vegan’. This will bring up our vegan range.

Alternatively, you can browse our vegan range here.

Need more info? Feel free to get in contact with our Customer Experience team below.

Generally, all material and design information can be found in or under the product description page.

Still can’t find the information? Get in touch with the Customer Experience team below and we’ll be able to help you out.

If you'd like to continue shopping, please click here to be redirected back to the website.

Want to stay in the loop about any new releases or promotions?

All information can be found on our blog close to release dates!

We recommend keeping a watch on our social media channels and subscribe to our mailing list. You can subscribe by heading over to our website and scrolling down to the bottom of the page and popping your email in the Subscribe box.

We stand by our INFIKNIT product. So much that we are guaranteeing it for life. No catch. If it rips, tears, or develops a hole, we’ll send you a new pair or give you a refund.* If you have an issue, please contact our Customer Experience team here and provide the following information:

1. Your original order number or date of purchase and the store you purchased from
2. Photos of all the information on the inside cuff of the sock
3. Clear close-up photo of the problem areas in the sock
4. Photo of the entire pair.

Please note that this is only valid for INFIKNIT products. The easiest way to determine whether or not your item is part of the Infiknit collection is that there will be a logo on the inside cuff of the sock.

What's next?

Our Customer Experience team will review your claim and get back to you as soon as possible. If approved, we will offer an online refund or a replacement pair in the same style. If this style is no longer available, then we will offer a pair of your choice of equal value. 

*Please note that any evidence of deliberate damage or tampering will result in declining of the claim.

INFIKNIT is Stance's newest core innovation that guarantees durability for life! Each INFIKNIT sock contains a premium yarn construction that specifically targets areas of high friction for an all-new super strong standard in durability.

A few things to note.

• It is our most durable fibre to date
• Our socks are made of a proprietary blend of fibres that adds durability to areas that experience the most friction
• Products with INFIKNIT typically last longer than products without it.

We also offer a lifetime guarantee on these products. You can find more information about it here.

Unisex sizing follows the Mens size curve.

Sizing will vary between each brand. We understand sizing can be quite tricky so we recommend using the size selector which is located on each product page. If you already have an existing shoe in the same brand, that's usually a good indicator of the size!

Select a size and toggle between Men’s/Women’s/UK/EU to find your size conversion.

When purchasing an item from a unisex range or brand, your invoice will reflect the default US Men's size, so there is no need to be concerned that you've ordered the wrong size!

For example, you might be a US Womens 7 however it will show as US Mens 5 at the checkout and on your order confirmation. In this instance, a US Mens 5 is equivalent to a US Womens 7!

Please find sizing specific to Adidas below:

UNISEX  

If you're unsure of what size you are, you can simply click into the desired product and click on "View Size Chart". This will pull up the size chart for that particular brand.

We would recommend following this process for each pair of shoes you are thinking of buying as different shoes and brands can fit differently. 

Please note that when you click into a product, it will automatically display in the default sizing for that particular shoe. You can select the drop-down button and convert the sizing over.

VIEW SIZE GUIDE FOR ALL BRANDS