Gift Card - Terms & Conditions
Have someone in your life that's almost impossible to buy for?
Don't stress, we have a gift card that they won't want to exchange the next day!
You can't get our gift cards online, however, they're available in store. Any gift cards purchased in-store will expire 36 months from the date of issue. They can be redeemed in any Platypus Shoes retail store in New Zealand.*
*These cards cannot be replaced if lost or stolen. No refunds, store credits or cash will be provided for unused balances. Remaining balances on the card will only be available before the expiry date. Once the expiry date is reached, all remaining balances become unavailable.READ FULL ARTICLE
For full Terms & Conditions please click here.
My discount code isn’t working?
We're sorry to hear this!
If you're struggling to apply your discount, we want to hear about it. Our site may be experiencing some technical issues around applying discounts.
To fix the problem, we suggest clearing your cookies and/or switching to another browser.
Still not working? Don't stress - our Customer Experience team are here to help. Please screenshot the error message as it'll help us troubleshoot the issue and reach out to us below.READ FULL ARTICLE
What is an oversell?
While uncommon, from time to time we have an influx of customers all hoping to order the same item, we realise when attempting to fill these orders that unfortunately we can't fulfill them all.
If you have received an email about your order being oversold, this means that we were, unfortunately, unable to fulfill your entire order or part of your order.
Our Terms & Conditions do also cover our oversell policy under section 4. Orders, Pricing & Availability - your order may be rejected due to unavailability.
When this happens, please be assured that your money has been refunded to your original payment method and can take anywhere from 3 - 5 business days to show back in your account.
If you would like to get your discount code, please get in touch with our Customer Experience Team below and they will provide you with a unique code to use for your next purchase.READ FULL ARTICLE
I checked out as a guest?
When you check out as a guest, unfortunately, your order won't be associated with your account if you created the account after your purchase.
You will, however, receive an email with tracking information so you can track your orders progress anyway.
Next time you place an order, don't forget to sign in first.READ FULL ARTICLE
I think i’ve been overcharged on my order?
We’re sorry to hear that you’re experiencing issues with your order. If you believe that you may have been overcharged, please get in contact with the Customer Experience team below.
You will be asked to provide your order details (i.e, order number) and a screenshot showing the overcharge.READ FULL ARTICLE
I forgot my gift card pin?
Don’t remember your gift card PIN? No worries! Simply reach out to the Customer Experience team below and we’ll help you track it down.READ FULL ARTICLE
Which payment methods are accepted?
Our online store accepts Mastercard, VISA, American Express, Paypal and Afterpay.
Unfortunately, we can not accept payment from cards issued overseas.
Your account will be debited at the time of order and the transaction will appear on your statement.READ FULL ARTICLE
How does Afterpay work?
Afterpay is a simple instalment plan, allowing you to pay for your order in four equal instalments, due every fortnight!
Afterpay is available to all people who:
- Live in New Zealand.
- Are at least 18 years old.
- Can enter into a legally binding contract.
- Have a valid and verifiable email address, mobile number; and
- Use an Australian credit or debit card to make a purchase. You are not required to fill out a credit application form.
Simply choose Afterpay as your payment method at checkout. First-time customers will have to provide payment details. Any returning customers can simply log in to make their purchase.
At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise, Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.
If you have any further enquiries regarding Afterpay, you can check out their FAQs for more information.READ FULL ARTICLE
How do I pay with AfterPay in store?
How to use AfterPay in store
Prior to heading in-store, we would recommend downloading the official Afterpay App! Available on iOS and Android.
Select Platypus in in-store retailers, select the amount of your purchase and follow the prompts to generate your in-store Afterpay barcode. Head in-store, grab your size and our team will assist from there!
How long is the barcode valid for?
Your barcode will be valid for 12 hours and is applicable for single use only. The maximum transaction value in-store is $800
When am I charged the first instalment?
The first instalment will be debited once your barcode has been scanned.
How can I refund my Afterpay Purchase?READ FULL ARTICLE
Click here to read our full in-store purchase returns article.
When your refund is processed in store, AfterPay will send you an email and make the necessary adjustments to your payment schedule.
For example, if you've made two repayments you will be refunded for those two payments and all further payments will be cancelled.
Unfortunately, we are unable to facilitate exchanges, but you are welcome to repurchase on a new barcode.
Do you accept PayPal?
Yes, we accept Paypal as payment!
Just add items to your cart, checkout as per usual following the on-screen instructions, then select PayPal as the payment method. Follow the on-screen instructions and you will be redirected to PayPal where you need to choose the PayPal funding source you wish to use for your order.
Once you have done this you need to click on the orange 'Pay Now' button to return to our website. You will not be charged an administration fee for using this service. If the order is successfully created you will be redirected to a 'thank you' page showing your order number and items ordered.
You will then receive two emails, one from PayPal to confirm your payment which you will get straight away and one from us to confirm your order.
Your confirmation email will be sent to you as soon as your payment clears.
If you need to return your item, you will be unable to do so in store if you choose to pay with PayPal.READ FULL ARTICLE
Are my credit card details and personal information safe?
We take website and credit card security very seriously and always endeavour to provide a secure, safe environment from which to conduct online transactions.
We have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times.
All pages that require you to enter your personal information or payment details on our site are secure, using 128 bit SSL encryption. To ensure that the page you are viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security.