My Account & Terms

If you can't sign in, you may need to reset your password or merge your online and in-store profiles.

I CAN'T SIGN INTO MY ONLINE ACCOUNT
First, please ensure that you're entering the correct email and password associated with your account. Remember that these are case sensitive.

If you've forgotten your password or are unsure, click the 'forgot password' link on the sign in page. Enter the email address linked to your account, and we'll send instructions to reset it.

If you don't receive this email, please check any spam and junk folders.

I HAVE AN IN-STORE ACCOUNT, BUT CAN'T SIGN IN ONLINE
If you've signed up in-store, you may need to create an online account to merge your details.

When setting up your online account, make sure you do so using the same details provided in store.

Your password, email, address, and phone number can be updated when logged into your account.

HOW TO UPDATE YOUR ACCOUNT DETAILS
Log in using the associated email and password and head to the Account page.

From here, you can update your name, phone number, email address, and password. You can also add, edit, or remove, addresses from your address book.

Platypus Kickbacks is our points-based loyalty program, where you'll earn a $20 reward for every $200 spent.

HOW DOES THE PROGRAM WORK?
As a member, you'll earn 1 point for every $1 spent with us. When you accumulate 200 points, you'll earn a $20 voucher.

Additionally, you can enjoy access to exclusive member-only offers.

HOW DO I SIGN UP?
You can sign up either in-store or online.

To sign up in-store, simply ask any Team about the program and they'll be able to sign you up on the spot.

To sign up online, create an account with us and be sure to select "Join Platypus Kickbacks".

For further information and any eligibility requirements, please see our full Terms & Conditions.

After making a purchase, please allow up to 48 hours for any earned rewards to appear in your account.

WHEN CAN I USE MY REWARDS?
You can use your Rewards as soon as they appear in your account. All rewards will expire 6 months from the date of issue.

To use a Reward, the minimum value of your purchase must be over $100. Shipping fees are excluded from this minimum spend requirement.

HOW DO I USE MY REWARDS IN-STORE?
Provide our in store Team with the email address linked to your account at checkout, and they can apply any available Rewards to your purchase.

HOW DO I USE MY REWARDS ONLINE?
When logged into your account, Rewards can be applied during the payment stage of checkout.

Click the "+" button next to '"Apply Rewards", and the drop-down will expand to show any available Rewards, and click '"Apply".

For further information, please see our full Terms & Conditions. 

If you choose to return an item, the value of any applied rewards will be reinstated to your account.

RETURNING A PURCHASE MADE USING A REWARD
Yes you can. You'll be refunded as normal via your original payment method. Your refund will reflect an items cost after the value of any rewards has been deducted.

The value of any rewards used against the returned item will be credited back to your account.

WILL MY ENTIRE REWARD BE REINSTATED?
For purchases containing more than one item, rewards will be distributed proportionally across the whole purchase, based on each items value.

If you don't return your entire purchase, the reward value applied to returned items will be reinstated - not the entire reward.

For further information on Platypus Kickbacks and Kickbacks Rewards, please see our full Terms & Conditions.

We value your honest feedback, whether it's good or bad. It can help us to improve our products and service.

PLEASE EMAIL US
We recommend providing your feedback via email, as the more information you can give about your experience with our brand, the better the action we can take in response to it.

We have a strong process in place to ensure that your feedback is passed to the appropriate Team in real time.

Simply head to our Contact Us page, and use the dropdown to choose the option best suited.

We are committed to developing and maintaining an inclusive workplace that embraces and celebrates diversity.

CORE VALUES
As a subsidiary of Accent Group, we believe everyone should feel safe, valued, respected, and empowered regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic. By welcoming individuals from diverse backgrounds, experiences, and perspectives, we create a vibrant and dynamic Team that reflects the diversity of the communities we serve and operate in.

OUR APPROACH
We have implemented comprehensive policies and procedures to ensure equality and diversity are upheld in all aspects of our operations. Additionally, regular employee training and education is provided on how to create and maintain a workplace where all Team Members feel safe, welcomed and valued.

Beyond our internal efforts, we actively engage with the community to promote equality and diversity. Whether through partnerships with diverse organisations, sponsorships of events, or participation in initiatives, we are committed to making a positive impact.

CONTINUAL IMPROVEMENT
Promoting equality and diversity is an ongoing journey, and we are committed to continually improving our efforts in this area. We regularly review our policies and practices to ensure they align with best practices and evolving societal norms. By listening to feedback from our employees and the community, we strive to create and uphold a workplace that is truly inclusive for all.

Please visit Accent Group's corporate website to access and view our current approach to equality and diversity in full.

We are committed to operating responsibly and ensuring that no one involved is subject to exploitation.

As a subsidiary of Accent Group, we are dedicated to upholding the highest standards of ethical sourcing across all operations and understand our role in identifying and managing modern slavery risks. We acknowledge the significance of addressing these concerns and seek to provide our consumers with resources to make well-informed decisions.

Accent Group's Modern Slavery Statement outlines our comprehensive Ethical Sourcing Policy, demonstrating our dedication to transparency and accountability within our supply chains. The Modern Slavery Statement also details our policies, processes and initiatives aimed at combating modern slavery.

We recognise the importance of continuous improvement and are actively working with our Team Members, suppliers, and broader business partners to strengthen our practices. We are committed to staying vigilant, adapting and evolving our strategies to effectively address these concerns and contribute to the goal of eliminating modern slavery.

To access our Ethical Sourcing Policy and Modern Slavery Statement in full, please visit Accent Group's corporate website.

The "Stamp Your Feet" initiative was created to support charities and build awareness for key social issues.

STAMP YOUR FEET
We are a subsidiary of Accent Group, who launched "Stamp Your Feet" in 2022. This initiative aims to make a positive impact, by supporting both our team members and the communities in which we operate.

Through Stamp Your Feet, we aim to raise awareness of pressing societal issues, offer meaningful support to important causes, and empower our team members, customers, and the wider community.

ADDITIONAL COMMUNITY INITIATIVES
In addition to the Stamp Your Feet initiative, Accent Group's brands actively engage in initiatives that reflect their core values and contribute to their communities.

Some ways in which our brands have given back to their communities include:

• Supporting community health and wellness
• Empowering youth through confidence-building activities
• Advocating for a range of social causes, with awareness campaigns and community-led initiatives
• Collaborating with sustainability initiatives
• Working to enhance facility accessibility
• Sponsoring events and collaborating on programs to make a meaningful impact

WANT TO GET INVOLVED?
If you're passionate about giving back and making a positive impact, we recommend following us on social media to stay up-to-date with opportunities in your community.

If you, or your organisation, would like to partner with Stamp Your Feet, get in touch with us and we will guide you in the right direction.

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