What is Click & Collect and how does it work?
It's easy! Simply browse the website and find the products you want, then follow the steps below:
- Select your size
- Select 'Click & Collect' then enter your postcode & search radius and click 'Check'.
- The closest stores to you with available stock will then be displayed, select your preferred store then click 'Buy & Collect In-Store'.
- This will add the product to your cart, and you are free to browse and add other products to your cart.
- Once you are ready to complete your order, click the cart icon in the top right corner to review your cart then click 'Proceed to Checkout'
- Now complete the order by entering your personal details and payment information.
Once your order is placed, our in-store team will be notified and they'll get busy preparing your order! Once it's ready we'll send you an email letting you know and you can come and collect at your selected store with your tax invoice (which we send via email) and your photo ID (so we know it's you!).
If you need to nominate someone other than yourself to collect the order, we require prior contact with our Customer Experience team. We may request to see the credit card used or speak to the cardholder at any stage. The nominee will also be required to show a form of I.D.READ FULL ARTICLE
I want to cancel my click & collect order, how can I do this?
If for any reason you're unable to pick up your Click & Collect order from store or would like to cancel, please get in touch with our Customer Experience team below and they will assist you.READ FULL ARTICLE
Please ensure that you include your order number when contacting us so we can assist you in the quickest way possible.
When can I pick up my Click and Collect order?
Once you have successfully placed your order, wait for us to send you an email telling you your order is ready, then simply go to your selected store with your tax invoice (which we send via email) and your photo ID (so we know it's you!) to grab your fresh kicks!
Please note: If you need to nominate someone other than yourself to collect the order, we require prior contact to our Customer Experience team.
We may request to see the credit card used or speak to the cardholder at any stage. The nominee will also be required to show a form of I.D.READ FULL ARTICLE
I selected the ‘Click & Collect’ option but I still haven’t received any notifications?
Once you have placed an order, you will receive an email notification when it is ready to be picked up from your nominated store. We recommend checking your spam/junk mail as it can sometimes land in there.
Having difficulties? Contact the Customer Experience team below and we’ll be our best to assist you.READ FULL ARTICLE
How to return a Click and Collect?
Due to the impact of COVID-19, please refer to our strict hygiene & social distancing measures before heading into the store to return your order.
You can simply return to your store of collection if you have changed your mind about your recent Click and Collect purchase. Keep in mind, we can't refund PayPal orders in-store. You are also welcome to post your Click and Collect back to us for return.
Our general Returns Policy applies.READ FULL ARTICLE