Shipping Query

Delivery times may vary during peak sale periods. Please allow an additional 2-4 business days on top of standard delivery times.

Only received part of your order?

We really don't want you to miss out on anything that you've ordered, so sometimes we fill orders from multiple warehouses which may result in separate deliveries. This is called a split order. We do this to make sure you can get your full order from all over New Zealand!

How does it work? Say your order has been split into two parts, if one item is dispatched, you'll receive your first tracking number. When your second item is dispatched, you'll receive your second tracking number. You won't receive both tracking numbers at the same time because remember, it's being fulfilled from separate warehouses which means different dispatch times!

Don't worry! You'll receive all your corresponding tracking numbers. If you haven't received your order by the estimated delivery date, get in contact with our Customer Experience team below and we'll help track it down for you.

Please see below for delivery times and shipping fees:

We send regular tracking emails to keep you updated throughout your purchase journey. For Express Delivery orders, you will receive an automated notification (via email or SMS) once your order has been dispatched.

We currently use two couriers for all New Zealand orders so if your tracking number does not work for the Courier-Post portal, please use the SEKO portal.

Courier-Post

SEKO

Only received part of your order?

We ship from multiple warehouses. You'll receive separate tracking emails and shipping times will vary depending on the location it has been dispatched from.

If you haven't received your order by the estimated delivery date, contact the Customer Experience team below and we'll help track it down.

 P.S Don’t forget to check your spam. Our emails sometimes end up there!

Absolutely!

However, we can only dispatch stock from our online store, if the stock you are hoping to secure online sells out then, unfortunately, we will be unable to fill your order.

Unfortunately, we cannot ship items to you from our store locations - even if they are available for Click and Collect. 

Remember, if you need to return your shoes and do not live near a store, then you will need to pay for the postage to get your order back to us.

International delivery is unfortunately unavailable at this point in time. We only deliver to addresses within New Zealand.

All online orders will be dispatched with ‘Authority to Leave’ at the time of purchase. 

By ticking the box or selecting 'yes' at the checkout page on the website, you’ve selected to have our nominated courier leave your parcel at your unattended premises in accordance with your instructions.

You agree that the parcel is deemed ‘delivered’ when left at your premises.

Although the courier will use their discretion, if they do not think it is safe to leave your parcel unattended, they will take your parcel to your local post office and will leave a card to call.  

If you have enquiries relating to the whereabouts of your parcel, we advise that you contact the courier directly.

Please note that Platypus Shoes will not be held liable for any stock loss, due to theft or negligence if an authority to leave is selected at the time of checkout, and proof of delivery has been provided from our courier.