How can I get in contact?
Need to reach out to our Customer Experience team? Click the "contact us" button below and our team will be on hand to assist you with your enquiry.
Alternatively, you can also check out our Help Centre for more information.READ FULL ARTICLE
Where should I direct my compliment?
We're so glad you've had a great experience shopping with us!
We love feedback (especially the positive kind) so we can't wait to hear what you have to say.
Hit up the Customer Experience team here and we'll make sure your compliment is passed on to the right people.
Select “Feedback” as the type of enquiry to let us know!READ FULL ARTICLE
Where should I direct my complaint?
We're sorry that you haven't had the best experience shopping with us.
We are constantly looking to improve and grow, so your feedback is incredibly valuable to us. We want to know where we can do better.
Please reach out to our Customer Experience team here.
Select “Feedback” as the type of enquiry to let us know what’s going on.READ FULL ARTICLE
I’m an influencer - can we collaborate?
Due to the current climate conditions, unfortunately, we aren't looking to expand our current influencer and collaboration portfolio. We apologise for the inconvenience!READ FULL ARTICLE
Do you stock any vegan products?
Yes, we do! We stock both vegan and non-vegan products at Platypus.
If you’re looking to purchase any cruelty-free products, simply head over to the search bar at the top of the page and type in ‘vegan’. This will bring up our vegan range.
Alternatively, you can browse our vegan range here.
Any further questions? Feel free to get in contact with our Customer Experience team below.READ FULL ARTICLE
Where is the nearest store?
Need to find your nearest store? Head over to our store locator!READ FULL ARTICLE
I want to work in-store, how do I apply?
Thanks for showing your interest in working for us!
We're always on the lookout for talented people to join our growing team!
If you'd like to work at Platypus Shoes, please head over to our careers page for more information on the benefits and available positions.
Thanks again and good luck!READ FULL ARTICLE
How can I find out what materials an item is made from?
Generally, all material and design information can be found in or under the product description page.
Still can’t find the information? Get in touch with the Customer Experience team below and we’ll be able to help you out.READ FULL ARTICLE
Will products be restocked?
Unfortunately, we rarely receive restocks of short-run releases.
If we don't have your size in stock, why don't you select 'Notify when Available' and we will let you know if things change!
What we would recommend doing is joining our mailing list in order to take advantage of being up to date with restocks on popular items, as well as new releases or similar items which may catch your eye! You can also keep watch on our social media channels, or on our blog here.
Thanks so much for showing your interest, we will have our fingers crossed for a restock for you in the near future!READ FULL ARTICLE
How can I tell if an item is in stock?
If the item is listed on the website, it is generally still in stock, however, we cannot guarantee as our stock levels are constantly fluctuating.
If you would like to know if an item is in stock, feel free to get in contact with the Customer Experience team below and we’ll be able to look into it for you.
Please provide us with the name of the item as well as the item number as this will help us to assist you quicker.READ FULL ARTICLE
Where can I find the product that i'm after?
It looks like you've landed on the help centre.
If you'd like to continue shopping, please click here to be redirected back to the website.READ FULL ARTICLE
How do I know what size I am?
If you're unsure of what size you are, you can simply click into the desired product and click on "View Size Chart". This will pull up the size chart for that particular brand.
We would recommend following this process for each pair of shoes you are thinking of buying as different shoes and brands can fit differently.
Please note that when you click into a product, it will automatically display in the default sizing for that particular shoe. You can select the drop-down button and convert the sizing over.
READ FULL ARTICLE
Does Platypus price match?
Unfortunately, Platypus does not offer price matching.READ FULL ARTICLE
How can I get updates on new releases or any upcoming sales?
Want to stay in the loop about any new releases or promotions?
All information can be found on our blog close to release dates!
We recommend keeping a watch on our social media channels and subscribe to our mailing list. You can subscribe by heading over to our website and scrolling down to the bottom of the page and popping your email in the Subscribe box.