Current Promotion - FAQ
Click Frenzy Sale -Up to 50% Off Selected Styles
Offer starts 9th of November 2021 and is available for a limited time only.
Start shopping here.
- This offer is available online and in all New Zealand stores.
- This offer applies to selected styles and colours, which can be found under the Sale categories online and in-store.
- Prices are as marked.
- Offer is subject to availability and while stocks last.
- Offer cannot be used in conjunction with other offers.
- Promotion may be extended or changed at Platypus Shoes' discretion.
Full terms and conditions here.
How can I break into my new kicks faster?
Need tips on breaking in your new kicks? Here's how.
Get the right fit.
With wear, your new kicks will stretch widthwise, but not lengthwise. Make sure to have at least 1cm of space from the tip of your longest toe to the front of the shoe. If you have a wide foot, choose a wide fitting style which will allow your toes to spread comfortably. Before ordering online, chat to our Kicks Team either via Live Chat or on 0800 752 897 for a virtual fitting.
Take it slow.
Start by wearing your new kicks for short periods of time. Begin by wearing them around the house so that you can take them off if your feet ache or they start to rub.
Tighten the laces.
It may be tempting to loosen the laces to allow more room inside the shoe, however, tying them up tightly will help to stretch the fabric and speed up the break-in process.
Grab your thickest socks.
Wear your thickest socks whilst you break in your new shoes. It will create a thick, padded layer between your feet and your new shoes which will prevent rubbing and blisters. The bulkiness of the socks will also help to stretch the material of the shoe.
How do I break in my Dr. Martens?
Breaking in your Docs will take time and patience, but everyone goes through it. Read on to discover the ways to make this rite of passage go smoothly - we've got you covered.
1. Get the perfect fit
If you normally take half a size, we recommend sizing down. The boots should feel tight but not uncomfortable. If the boot feels uncomfortable when you try it on, especially in the width, then it is too small. Docs will soften and stretch as you wear them in - You can check out our size guide for more information.
2. Wear thick socks and keep your laces tight
Wearing thick socks will protect your feet + encourage the leather to warm up + soften faster. Keep your laces tight to encourage the boot to mould to your foot and avoid rubbing.
3. If they're brand new, start with 1-2 hour intervals
Begin by wearing your Docs around the house for short periods of time. Don't attempt a festival or long walk the first time you wear them. Some leathers stretch quicker than others, Nappa, Carpathian and Virginia are some great soft leather options.
4. Wonder Balsam
To help speed up the process, we recommend using Dr. Marten's Wonder Balsam. This little pot of gold contains a mix of lanolin, beeswax and coconut oil to help soften the leather. It also adds a protective layer and subtle shine to your boots.
5. Repeat until they're perfect
Follow the mentioned steps above until your boots are soft and shaped to your foot.
Throughout the years, we've heard all sorts... Let us know how you break in yours!READ FULL ARTICLE
The item I want is sold out, will there be a restock?
Yes, we occasionally receive restocks of short-run releases, however, we unfortunately won't be able to inform you if and when, we will be restocking in a specific style.
We recommend that you take advantage of our current in-stock range, and keep up to date with new releases and restocks by joining our mailing list. Simply scroll to the bottom of our website and enter your email address. You can also keep watch on our social media channels or on our blog here.
Additionally, you can add the style or size to your Wish List. Create an account and click the star icon on the product page and you will be notified if we get a restock.
Please note: that we don't have a preorder system and are unable to place single unit orders for sold out items.
Feel free to reach out to our Product team who can help you find something similar! Simply click the 'Contact Us' below.
Thanks for showing your interest, we have our fingers crossed for a restock for you in the near future!READ FULL ARTICLE
Do you stock any vegan products?
Yes, we do! We stock a range of vegan shoes at Platypus.
If you’re looking to purchase any cruelty-free products, simply head over to the search bar at the top of the page and type in ‘vegan’. This will bring up our vegan range. Alternatively, you can browse our vegan range here.
Under the Accent Group umbrella, Platypus offers Vegan and vegan-friendly styles.
Please note: Opting for canvas & natural rubber styles is a good way to go, but unfortunately (unless expressly marked ‘Vegan’), we can’t account for all materials used in the shoe. As an example, animal by-product traces can occasionally be found in glue.
How does unisex sizing work?
Unisex sizing follows the Mens size curve.
Sizing will vary between each brand. We understand sizing can be quite tricky so we recommend using the size selector which is located on each product page. If you already have an existing shoe in the same brand, that's usually a good indicator of the size!
Select a size and toggle between Men’s/Women’s/UK/EU to find your size conversion.
When purchasing an item from a unisex range or brand, your invoice will reflect the default US Men's size, so there is no need to be concerned that you've ordered the wrong size!
For example, you might be a US Womens 7 however it will show as US Mens 5 at the checkout and on your order confirmation. In this instance, a US Mens 5 is equivalent to a US Womens 7!
READ FULL ARTICLE
What are your size guides?
We have a comprehensive size guide for all your favourite brands to help you purchase the perfect size every time.
View the size guide here. You can use the left-hand menu to navigate through our brands and their size guides.READ FULL ARTICLE
How do I know what size I am?
If you're unsure of what size you are, you can simply click into the desired product and click on "View Size Chart". This will pull up the size chart for that particular brand.
We would recommend following this process for each pair of shoes you are thinking of buying as different shoes and brands can fit differently.
Please note that when you click into a product, it will automatically display in the default sizing for that particular shoe. You can select the drop-down button and convert the sizing over.
How can I tell if an item is in stock?
Our stock levels are constantly fluctuating, however, if an item is listed on the website it is generally in-stock.
If you want to check stock availability before purchasing, give our Kicks Team a call on 0800 752 897. Press option 1 once prompted. They'll be able to check if there is any stock left and even place an order securely over the phone for you.READ FULL ARTICLE
Alternatively, you can sign up to our mailing list to stay in the loop about any re-stocks. Head over to our website and scroll down to the bottom and enter in your email address.