A message to our Platypus community
We hope you're all staying safe.
As we continue to monitor the COVID-19 crisis, our greatest priority is the health and safety of our team members, customers and the wider community.
We have reviewed the directive from New Zealand regarding the closure of all non-essential services & in line with this advice, we've made the difficult decision to temporarily close all Platypus locations effective immediately.
We'll miss seeing you in-store so much, but we're just letting you know that you can still shop with us online at www.platypusshoes.co.nz.
Also, don't forget to kick it with us on Instagram @platypusshoesnz.
Our Customer Experience team is also available & you can contact them below should you have any questions or concerns.
We understand you may have questions, we’ll do our best to answer below:
It saddens us to say, in line with direction from the NZ Government and to ensure the safety of our team
and our community, we’re temporarily closing our NZ stores effective Wednesday 25th March 2020.
We’re closely monitoring the situation and will share further updates as they come. However, our online store is open 24/7!
As advised by the New Zealand government, we’re taking the necessary measures to ensure the safety of our Kiwi team, customers and community.
To keep your shoes coming, we will be fulfilling orders from our Australian warehouse. This may increase delivery times by up to 1-3 business days, on top of our standard estimated delivery time.
Also, due restrictions in the freight network, there may be further delays to your delivery. For regular delivery updates, check out our article here.
Can I return my in-store purchase online? Are your shoes not quite right or a bit tight?
We’ve extended the return policy period for an additional 60 days, from the date of purchase. This allows a total of 90 days, from the date of purchase, to return your item(s) back to a post office or in-store when trade reopens. If we're closed for longer than intended, don't worry! When our doors reopen, we'll gladly process your return as normal.
CUSTOMER EXPERIENCE TEAM
Our Customer Experience team are still here to have a chat about all things sneakers... or if you just need a friend.
They're practising social distancing in the comfort of their PJs at home. Operating hours are from 11 am - 7 pm (NZDT) Monday to Friday. Note there may be 1-3 delay in responding to your emails.
We’re all in this together.
Our number one priority is safety - for our customer, our teams and our community.
Changes to Delivery Processes
Due to the increasing impact of Coronavirus, our delivery carrier Courier Post has made some temporary changes to their delivery processes to ensure the safety of our people and customers.
From the 16th of March, all courier delivery will follow the below process.
Delivery on signature required product
NZ Post couriers will knock on the door as usual and step back two metres. They will wait for someone to come to the door and greet as usual. They will then ask for the recipient's name and leave the parcel on the doorstep. The person receiving the parcel will not sign for the delivery directly.
If no one is home, then the courier will follow the standard procedure and leave a card to call.
Delivery on non-signature required product
NZ Post couriers will knock on the door as usual and wait for someone to come to the door. If no one is present, the courier will follow the standard process and leave the item in a safe place or leave a card to call if there isn’t a safe place to leave the parcel.READ FULL ARTICLE
For any further updates, please visit the NZ Post website for more information.
Changes to our Customer Experience Operating Hours
Our Customer Experience teams are working from home to ensure we're following Government-advised best practices.READ FULL ARTICLE
We're operating from Monday to Friday 11 am to 7 pm NZDT and we're here to help with your order, sizing questions and product recommendations as always!
We're operating with a small team and are working hard to ensure your questions are heard and answered. There’ll be a significant delay in response and we appreciate your patience at this time.
For any orders placed over the Easter long weekend, please allow an additional 1-2 business days for delivery.READ FULL ARTICLE