Can I purchase a gift card online?
Unfortunately, we don't currently sell gift cards online. We're sorry for the inconvenience!
A fresh pair of kicks make the perfect gift, but we know that purchasing them online can be tricky. Our Kicks Team are here to help you find the perfect present with sizing advice, product recommendations and stock checks. They can even place the order over the phone with you!
Give them a call on 0800 752 897 and press option 1.READ FULL ARTICLE
Can I make my credit note an online gift voucher instead?
Yes, we can absolutely facilitate that for you! Just double-check that the credit note has not expired and still has funds left on it.READ FULL ARTICLE
To swap over your credit note for a gift voucher, please contact our Kicks Team and provide them with your credit note number.
Can I get an extension on my credit note?
If you need an extension, we're here to help! Simply contact our Kicks Team with your credit note number and we'll take it from there.
What are the gift card terms & conditions?
Have someone in your life that's almost impossible to buy for?
Don't stress, we have a gift card that they won't want to exchange the next day!
You can't get our gift cards online, however, they're available in store. Any gift cards purchased in-store will expire 36 months from the date of issue. They can be redeemed in any Platypus Shoes retail store in New Zealand.*
*These cards cannot be replaced if lost or stolen. No refunds, store credits or cash will be provided for unused balances. Remaining balances on the card will only be available before the expiry date. Once the expiry date is reached, all remaining balances become unavailable.READ FULL ARTICLE
For full Terms & Conditions please click here.
I've forgotten my gift card pin?
Don’t remember your gift card PIN? No worries! Simply reach out to the Kicks Team and we’ll help you track it down.READ FULL ARTICLE
What can I do if I lose my giftcard?
Please treat your gift card carefully as we are not obligated to reissue a new gift card except under certain circumstances where we may choose to.READ FULL ARTICLE
I don’t know what my gift card balance is?
Can’t remember the amount on your gift card? Not a problem! Just follow the below steps.
- Add the item you wish to purchase to your cart. Next, click the “Cart” icon and scroll down to select “View or Update Cart”.
- On the right-hand side, you’ll see a section where it says “Apply Gift Cards & Promo Codes”. Click into it.
- Pop in your gift card number followed by your pin (can be found on the back of your card).
- Click “Check Gift Card status and balance”. Your remaining balance will be displayed on the screen!
- Hit “Apply” to use the gift card!
Can I extend my gift card?
All of our gift cards have an expiry date on the back of the card/voucher. Please carefully check the date as we are not obligated to extend the balance after the expiry date, except under certain circumstances where we may choose to.READ FULL ARTICLE