Why was my order not fulfilled?
Sometimes we have an influx of customers all hoping to order the same item which results in stock fluctuations. This means that not all orders can be fulfilled.
If you have received an email letting you know that your order being oversold, unfortunately, our team was unable to fulfill part of or the entirety of your order.
When this happens, please be assured that your money has been refunded to your original payment method and can take anywhere from 3 - 5 business days to show back in your account.
Our Terms & Conditions cover our oversell policy under section 4. Orders, Pricing & Availability - Platypus Shoes reserves the right to accept or reject your order for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order.
How often do you restock?
Unfortunately, we rarely receive restocks of short-run releases.
If we don't have your size in stock, feel free to select 'Notify when Available' and we'll let you know if things change!
We recommend joining our mailing list so you're up to date with restocks on popular items, as well as new releases or similar items which may catch your eye! You can also keep watch on our social media channels or on our blog here
Thanks so much for showing your interest, we'll have our fingers crossed for a restock for you in the near future!READ FULL ARTICLE
I think I’ve been charged incorrectly?
We’re sorry to hear that you’re experiencing issues with your payment and may have been overcharged.
This may be due to a technical glitch. We do our best to ensure that this doesn't happen!
If you believe that you may have been overcharged, please get in contact with the Kicks Team and provide your order details and a screenshot of the overcharge.READ FULL ARTICLE
Can you price match an item that has just gone on sale?
Occasionally we adjust the pricing on items. Unfortunately, we do not offer a price guarantee, so we can't provide a partial refund for an item that goes on sale after you've purchased it.READ FULL ARTICLE