What is Platypus Kickbacks and how do I sign up?
Platypus Kickbacks is our points-based Loyalty Program. It’s free to join and rewards your kicks addiction!
As a Platypus Kickbacks Member, every $1 spent earns you 1 point. For every 200 points earned, you’ll get a $20 Reward, valid for 6 months from the date of issue.
How can I join?
To create an account, visit us in-store or sign up online here!
For further information and full terms on Platypus Kickbacks, view our Terms & Conditions here.READ FULL ARTICLE
When will I receive my Platypus Kickbacks Reward and how do I redeem it?
When will I receive my Reward?
Once your order has been packed, please allow 24-72 hours for your earned Reward(s) to reflect in your account.
If your order has more than one item, your order may be split and packed from more than one warehouse. Your points with update as each item is packed.
How can I redeem my Reward?
Rewards can only be used on purchases valued at $100 or more, excluding shipping.
Using your Reward in-store
Simply provide your account email address to our in-store team and they’ll apply your available Reward(s) to your purchase.
Using your Reward online
If you’re shopping online, log into your account and any Reward(s) will be available to apply during checkout. If you do not have an online account, simply create one here using the same email address used on sign-up and your accounts will merge.
Have a question about Platypus Kickbacks? You can reach out to our Kicks team here.
How long are Platypus Kickbacks points and vouchers valid for?
We've made some changes to Platypus Kickbacks. From May 31 2024, Kickbacks points will be valid for 24 months from the date of issue. Any Kickbacks vouchers earned will be valid for 6 months from the date of issue.
Why do my points have an expiry date?
We've introduced a points expiry to ensure we can keep offering the great value of the Platypus Kickbacks Program to existing and new customers with Platypus Shoes.
Why is the expiry period 24 months?
The 24-month expiry period ensures that our loyal customers have the maximum opportunity to earn points and redeem vouchers.
What happens to points earnt before May 31 2024?
Any active points accrued before May 30 2022 will expire on May 30 2024. Any points accrued after May 30 2022 will incur a 24-month expiry date from the original date of issue.
Can I still use my vouchers until May 31?
Yes you can! The Platypus Kickbacks Program will run as normal until May 30 2024. Any rewards vouchers earnt before this date will be unaffected, and current expiry dates still apply.
Are there any changes to the expiry on rewards vouchers?READ FULL ARTICLE
No. All Platypus Kickbacks vouchers have an unchanged expiry date of 6 months from the date of issue.
I signed up to Platypus Kickbacks and made a purchase in-store but can't log in online?
If you signed up to the Platypus Kickbacks Program in-store and want to shop online, you’ll need to create an online account with us too! Simply sign-up with the same email address and your in-store and online accounts will merge!
Still need help? Reach out to our Kicks Team here.READ FULL ARTICLE
I forgot to log into my account before ordering online. Can I still get my points?
Unfortunately, we're unable to update your account and point balance. Please make sure to log into your account before shopping online to earn Platypus Kickbacks Rewards!READ FULL ARTICLE
What happens if I return an item purchased with a Platypus Kickbacks Reward?
If you return an item purchased with a Reward, its value will be reimbursed as a new one! The points you originally earned will be deducted, but your Reward will automatically be added back into your account.READ FULL ARTICLE
Please note, Rewards are applied proportionally across the products in your cart (based on the value of each item). If you return part of your order, you'll receive a partial reward refund to redeem on your next purchase.
What are the Platypus Kickbacks Terms & Conditions?
Please view our full Terms & Conditions for the Platypus Kickbacks Program HERE.READ FULL ARTICLE