What is your returns & exchanges policy?
Please note: All in-store and online purchases made between 1st November 2023 and 31st December 2023 will have an extended returns period of 60 days.
We want you to be 100% satisfied with your purchase. If you change your mind on your purchase, we’re happy to accept all returns of in-store or online purchases, provided our 3 return conditions are met:
- Item(s) were purchased within the last 30 days and proof of purchase can be provided
- Item(s) must be unused, unwashed, or otherwise undamaged
- Item(s) are in original, undamaged packaging (shoes in original shoebox, accessories with original tags attached)
We are unable to facilitate online exchanges. If you ordered online, head into any Platypus store for a refund or exchange, pending stock availability. Alternatively, you can return via Post for a refund, and then place a new order.
RETURNING YOUR ONLINE ORDER
You can return your order to any Platypus store. Simply head in-store with your item(s) and proof of purchase - email order confirmation, order number (PlatNZ...) or bank statement. If you paid with card, please bring the same card in-store so your refund can be processed.
If you can't make it in-store, you can return via Post. Head to our returns portal, follow the prompts to purchase and print your returns label, then post your item back to us.
Click here for more information on how to book your online return.
- Return packaging: Shoeboxes must be protected by a satchel or similar. If your shoebox is taped or has postal stickers attached, we cannot accept your return.
- Return costs: A $10 flat fee is payable by the customer when returning via Post.
RETURNING YOUR IN-STORE PURCHASE
To return your in-store purchase, head back in-store with your item(s) and proof of purchase - this can be your receipt or bank statement.
Please note that we cannot accept returns for in-store purchases via our online portal.
We're happy to accept returns of sale items provided the item(s) meets our return conditions above.
Refunds will be automatically issued via your original payment method. Please allow up to 5 business days for funds to reflect in your account. Click here for more information.
Please note: Any shipping fees applied to original online orders will not be refunded, even if the whole order is returned. As shipping fees are separate costs from your item(s), you will only be refunded in full for the item(s) you purchased. This also applies to any online orders that are returned in-store.READ FULL ARTICLE
Does Platypus have a warranty on products?
Unfortunately, we do not offer a specific warranty on our products.
We review faulty, soiled or damaged items on a case-by-case basis.
If you believe an item you have purchased from Platypus Shoes NZ is faulty, please follow the steps listed in our faulty policy below.